Better Banking Specialist (FT) Arnold Street Branch
Westfield Bank
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About this role
Better Banking SpecialistDepartment: Arnold Street BranchJob Status: Full-Time **FLSA Status: Non-ExemptGrade: 7 Reports to: Branch ManagerAmount of Travel Required: Some TravelPositions Supervised: NonePOSITION SUMMARYProvides prompt and professional sales and service to new and existing customers.ESSENTIAL FUNCTIONS• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Resolves customer problems as they arise.
• Answers inquiries, accept applications and closes consumer loans.
• Assists customers with their Safe Deposit.
• Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.
• Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
• Opens new accounts and performs account and person maintenance as needed.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.POSITION QUALIFICATIONSCompetencies• Customer Relations
• Decision Making/Judgement
• Job Knowledge
• Quality
• Results FocusEducation/Experience/Skills• High School Diploma or GED required.
• Prior sales and customer service experience preferred.
• Become Notary Public if required.PHYSICAL DEMANDSPhysical DemandsStand: F (Frequently)Walk: F (Frequently)Sit: F (Frequently)Handling / Fingering: F (Frequently)Reach Outward: F (Frequently)Reach Above Shoulder: O (Occasionally)Climb: O (Occasionally)Crawl: O (Occasionally)Squat or Kneel: O (Occasionally)Bend: F (Frequently)Lift/Carry10 lbs or less: F (Frequently)11-20 lbs: F (Frequently)21-50 lbs: O (Occasionally)51-100 lbs: N (Not Applicable)Over 100 lbs: N (Not Applicable)Push/Pull12 lbs or less: O (Occasionally)13-25 lbs: O (Occasionally)26-40 lbs: O (Occasionally)41-100 lbs: O (Occasionally)N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)Other Physical RequirementsNoneWestfield Bank has reviewed thisto ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.