Practice Office Assistant - Lebanon Outpatient - Days

Job Identification 227050

Job Category Administrative Services

Job Schedule Full time

Job Shift Shift1

- Day

Locations 964 Isabel Dr, Lebanon, PA, 17042, US

Assignment Category Not Applicable

FTE 1

Job Description

Full-time, Day/Eve

**Monday, Wednesday, Friday

- 8 am -4:30 pm Tuesday and Thursday

- 10:30 am

- 7:00 pm *on occasion this shift could start and end 30 minutes later

80 hrs/2 weeks

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. Responsibilities

Duties and Responsibilities

Essential Functions:

+ Answers telephones, routes callers, takes messages and provides routine information to callers.

+ Greets and registers patients in accordance with established policies and procedures.

+ Schedules patient appointments within established parameters.

+ Performs various duties for effective check-in and check-out of patients.

+ Prepares schedules and encounter forms for daily visits.

+ Handles walk in patients in the appropriate manner.

+ Ensures that Race, Ethnicity and Language is documented as appropriate.

+ Processes patient charge and collects copays and deductibles.

+ Performs various tasks related to end of day batch control, cash drawer etc.

+ Enters and/or retrieves data from established computer files.

+ Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.

+ Processes requests for patient information according to policies and procedures, including record copy service and form tracking.

+ Researches billing questions and problems for patients with centralized billing service.

+ Types various notes, letters, memos and reports, as needed. Proofs materials for errors.

+ Complies with all HIPAA rules and regulations.

+ Processes mail including scanning and tasking if applicable. **Common Expectations:

+ Maintains established policies and procedures, objectives, quality assessment and safety standards.

+ Complies with missed appointment policy (Admin 104).

+ Supports Quality initiatives as determined by individual clinic site.

+ Completes required education and competencies in a timely manner.

+ Processes mail including scanning and tasking if applicable.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Establishes and maintains files and records on an ongoing basis. **Qualifications

Qualifications

Minimum Education:

+ Certificate Program Professional Medical, Administrative or Business School Required or

+ High School Diploma or GED With 12 or more months of customer service experience Required **Work Experience:

+ Less than 1 year Relevant experience Required **Courses and Training:

+ Medical terminology within 180 days Preferred **Knowledge, Skills, and Abilities:

+ Excellent interpersonal/communications skills.

+ Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.

+ Computer skills to include typing. Benefits Offered:

+ Comprehensive health benefits

+ Retirement savings plan

+ Paid time off (PTO)

+ Education assistance

+ Financial education and support, including DailyPay

+ Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)