Field Service Operations Project Coordinator

Be the Engine Behind Exceptional ServiceAt Viwinco, delivering high-quality windows and patio doors is only half the story. The other half is ensuring our customers receive outstanding service long after installation.We are seeking a Field Service Operations Coordinator who thrives in fast-paced environments, enjoys solving complex service challenges, and takes pride in ensuring customers receive seamless support from start to finish.In this role, you’ll serve as the central hub connecting customers, service technicians, sales teams, and operations, ensuring every service request is handled efficiently and with care.If you’re highly organized, tech-savvy, and passionate about delivering exceptional customer experiences, this could be the perfect opportunity for you.

What You’ll DoAs a Field Service Operations Coordinator, you’ll help drive the performance and efficiency of our service operations.Your key responsibilities will include:

• Coordinate scheduling for troubleshooting, maintenance, and repair services for customers.

• Support field service technicians and internal teams to balance workloads and maintain service efficiency.

• Manage multiple service projects while maintaining strong organization and time management.

• Ensure all services are delivered accurately, efficiently, and to the highest quality standards.

• Maintain a professional and customer-focused attitude in all interactions.

• Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction.

• Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements.

• Ensure timely and accurate documentation, system updates, and reporting.

• Support the growth of chargeable service programs while managing warranty service operations efficiently.

• Assist with continuous improvement initiatives within service operations.

• Travel occasionally for team meetings, training, or in-market service coordination.

What Makes You a Great FitWe’re looking for someone who combines customer service expertise with operational coordination skills.Qualifications:

• 3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry

• Strong verbal and written communication skills with the ability to work with diverse audiences

• Knowledge of window and patio door repair/service

• Extensive experience with Salesforce Field Service, including process improvement initiatives

• Ability to analyze complex service issues and coordinate effective solutions

• Highly organized with the ability to manage multiple priorities simultaneously

• Strong understanding of customer service best practices, including first-call resolution

• Ability to demonstrate empathy and professionalism when working with customers

• Experience working successfully within matrixed organizational environments

What You’ll Love About This Role

• Be a key driver of operational excellence in field service.

• Work closely with cross-functional teams across the organization.

• Play a direct role in improving customer satisfaction and service delivery.

• Help shape and improve Salesforce-driven service operations.

Travel

• Approximately 10% travel for meetings, training, and field coordination.

Join UsIf you’re passionate about customer experience, operational efficiency, and building strong service teams, we invite you to join our growing organization and help deliver the service our customers deserve.