Client Service Representative
VCA Animal Hospitals
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Client Service RepresentativeWe are seeking an experienced Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement
- your pet's health is our top priority and excellent service is our goal
- very seriously. With every opportunity, we aim to exceed each pet owner's expectations.We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.- Scheduling and confirming appointments.- Placing outbound calls for follow-ups and reaching out to prospective clients.- Presenting and explaining fees, including processing payments.- Recommending, selecting, and obtaining products and services, including prescriptions.- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).- Managing medical records, charts, reports and correspondence.- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer
- Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.