Medical Receptionist
U.S. Physical Therapy
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Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Company Description At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.
Job Description We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Moosic, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.
+ Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
+ Screen and answer incoming calls, assisting patients over the phone
+ Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
+ Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
+ Provide administrative support to various departments and team members
+ Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
+ Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
+ Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
+ Exercise discretion and maintain confidentiality regarding sensitive company and client information Qualifications
+ High school diploma or equivalent required
+ 1-2 years of reception, administrative, or customer service experience preferred
+ Excellent verbal and written communication skills with strong interpersonal abilities
+ Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
+ Experience with multi-line phone systems and visitor management systems
+ Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
+ Professional appearance, demeanor, and telephone etiquette
+ Customer service-oriented mindset with a genuine commitment to supporting others
+ Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
+ Detail-oriented with strong problem-solving skills and a proactive approach to challenges
+ Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
+ Flexible and adaptable with a collaborative approach to teamwork
+ Empathetic communication style with the ability to handle diverse personalities and situations with grace
Qualifications
+ High school diploma or equivalent required
+ 1-2 years of reception, administrative, or customer service experience preferred
+ Excellent verbal and written communication skills with strong interpersonal abilities
+ Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
+ Experience with multi-line phone systems and visitor management systems
+ Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
+ Professional appearance, demeanor, and telephone etiquette
+ Customer service-oriented mindset with a genuine commitment to supporting others
+ Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
+ Detail-oriented with strong problem-solving skills and a proactive approach to challenges
+ Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
+ Flexible and adaptable with a collaborative approach to teamwork
+ Empathetic communication style with the ability to handle diverse personalities and situations with grace
Additional Information Benefits: paid holidays, choice of 4 medical insurance plans (Blue Cross/Blue Shield) and Health Savings Account, vision and dental insurance options, continuing education benefit, paid time off, paid life and long term disability insurance, 401K with matching. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.