Telephone Operator
UPMC
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Telephone Operator (Casual)Position Overview Are you calm under pressure, customer-focused, and enjoy being the key connection between patients and care teams? As a Telephone Operator, you are often the _first voice_ patients, families, and providers hear. This role plays a vital part in ensuring accurate message delivery and timely communication across the hospital in both routine and emergency situations. We offer flexible scheduling in a casual role that supports all three shifts, including rotating weekends and holidays. Schedule
+ Casual position
+ Coverage needed for all three shifts
+ Rotating weekends and holidays
+ Flexible scheduling available Responsibilities
+ Serve as the primary point of contact for the public and all hospital departments in both routine and emergency situations.
+ Answer multiple incoming telephone lines while providing excellent customer service.
+ Determine caller needs (requested extension, information, or service) and route calls appropriately.
+ Process emergency codes and STAT pages according to established protocols.
+ Initiate voice pages and provide status updates on pages in progress when requested.
+ Provide physician on-call information to authorized individuals.
+ Deliver service to multiple answering service clients using individualized call-handling protocols.
+ Use approved phrasing consistently when answering calls.
+ Assist patients with dialing instructions when requested.
+ Perform system data entry as requested.
+ Assist with training new telephone operators as needed. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
+ High school diploma or equivalent required.
+ One (1) year of experience answering and processing calls through an automated phone system OR one (1) year of customer service experience required.
+ Must be able to work all shifts, seven (7) days a week.
+ Ability to read, interpret, and follow procedure manuals (e.g., fire, trouble, disaster protocols). Licensure, Certifications, and Clearances
+ New York State Staff Exclusion List (NYSEL) clearance required. UPMC is an Equal Opportunity Employer/Disability/Veteran
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.