Patient Services Representative - CCP Norwin
UPMC
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Are you passionate about helping kids be their best selves? UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Norwin. Front office and EPIC experience preferred.
+ Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
+ Scheduling: Arrange follow-up appointments and connect patients to services.
+ Support: Help patients navigate the healthcare system and provide clear instructions.
+ Technology: Register patients in Biometrics and promote MyUPMC portal.
+ Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
+ Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
+ Admin Tasks: Handle phone calls, scan records, and perform office duties.
+ Completion of high school or equivalent.
+ Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
+ Two years of experience in a medical, billing, fiscal, or customer service role preferred.
+ Knowledge of medical terminology preferred.
+ Prior experience with Medipac, Epic, or other health records systems preferred. Licensure, Certifications, and Clearances:
+ Act 31, Act 33, Act 34, Act 73.
UPMC is an Equal Opportunity Employer/Disability/Veteran
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.