Account Representative
UPMC
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Home Health Account Representative Manage all fiscal functions necessary to ensure the prompt and correct payment to the hospital of all monies owed to the provider by insurers and patients. Ensure claims are submitted accurately and timely, communicate with insurance companies, patients and physicians regarding payment issues, establish reasonable payment arrangements and recommend adjustments according to UPMC policies. Review the posting and balancing of payment/denial and adjustment transactions necessary for closing accounts. Identify and assign appropriate status codes. This position is hybrid, mostly work from home. There will be potential for in office workdays. Monday-Friday, no weekends, flexible hours. Responsibilities:
+ Understand Third Party Billing and Collection Guidelines.
+ Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures.
+ Perform duties and job responsibilities in a fashion, which coincides with the service management philosophy of UPMC Health System, including the demonstration of The Basics of Service Excellence towards patients, visitors, staff, peers, physicians, and other departments within the organization.
+ Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt.
+ Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies.
+ Demonstrate knowledge of the current functionality of the patient accounting systems.
+ Manage assigned book of business by ensuring the timeliness and accuracy of billing, collections, contractual postings, payments and adjustments of accounts based upon their functional area standards.
+ Meet quality assurance, benchmark standards and maintain productivity levels as defined by management.
+ Identify issues and submit corrective action recommendations.
+ High school graduate or equivalent.
+ Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary. Ability to communicate with patients, payors, outside agencies, and general public through telephone, electronic and written correspondence. Working experience on personal computers, electronic calculators and various office equipment is needed.
+ Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred.
+ Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial.Licensure, Certifications, and Clearances:
+ Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.