Desktop Support Engineer
TekCommands Inc
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
What are the top 3 skills required for this role?
Desktop Support
Microsoft 365 / Active Directory
ServiceNow / Incident Management
Job Description/ Responsibilities
Provide onsite and remote support for end-user computing services.
Troubleshoot and resolve desktop, laptop, hardware, software, operating system, and peripheral issues.
Diagnose and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP-related problems.
Handle complex and escalated incidents while ensuring SLA compliance.
Manage incidents and service requests using ITSM tools such as ServiceNow.
Install, configure, upgrade, repair, and maintain desktops, laptops, and workstation equipment.
Perform system imaging, software deployments, patching, and routine maintenance activities.
Support employee onboarding and offboarding, including device provisioning and asset management.
Manage user accounts, permissions, and Active Directory administration tasks.
Ensure compliance with IT security, data protection, and access control policies.
Coordinate with global IT teams and third-party vendors for issue resolution.
Create and maintain technical documentation, knowledge base articles, and asset records.
Participate in desktop, infrastructure, and workplace technology projects.
Provide excellent customer service and technical support to business users.
Mentor junior support staff and provide guidance on complex technical issues.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.