Senior Patient Access Representative | ENT & Audiology | 40hrs/week

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Talley Building

Location: Sioux Falls, SD

Address: 1310 W 22nd St, Sioux Falls, SD 57105, USA

Shift: 8 Hours

- Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $18.25

- $25.50

Department Details Sanford Ear, Nose, Throat and Audiology clinic is located in the Talley Building on the Sanford Campus. It is a fast paced clinic with patient traffic on two floors. As a Sr. Patient Access Rep you will help patients gain access to care. This position is front facing with in-person patient contact scheduling procedures and Radiology services. Hours: Monday -Friday 8:00AM

- 5:00PM

Job Summary The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules. May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications High school diploma or equivalent preferred; post-secondary education helpful. Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0255149

Job Function: Revenue Cycle

Featured: No