Site Support II
SAIC
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About this role
Description We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist
- Level II with a primary focus on Audio Visual (AV) and Video-Teleconferencing (VTC) systems. This elevated position builds on the Level I role by incorporating increased responsibility for AV system design, installation, and optimization, while still encompassing general IT support services. If you are a driven individual with advanced AV skills and thrive in a dynamic, customer-centric environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission!
This opportunity is 100% on site in our Arlington VA location.
**Role Overview
- Audio Visual Technician (65%):**
+ Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
+ Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
+ Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.
+ Work directly with stakeholders to analyze AV requirements, recommend tailored solutions, and provide support for high-profile or escalated events.
+ Perform proactive maintenance, upgrades, and repairs on AV hardware, including displays, conferencing systems, control panels, and associated peripherals.
+ Function as the local subject matter expert for advanced AV/VTC issues, leveraging tools such as control systems (AMX, Crestron), conferencing platforms (Cisco Webex, Zoom), and networking components.
**Role Overview
- Technical Services (35%):**
+ Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
+ Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
+ Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
+ Establish and maintain detailed asset management records within a ticketing system.
Qualifications
+ Associates degree and 1 year of experience. High School and 2 years of experience.
+ Candidates must be U.S. Citizens.
+ Candidates must have the ability to get a TS/SCI clearance with a Poly.
+ Must be able to lift 30 lbs.
+ Strong proficiency with VTC platforms (e.g., Cisco Webex, Zoom, Microsoft Teams) and AV control systems (e.g., Crestron, AMX, Extron).
+ Advanced troubleshooting skills for diagnosing IT, AV, and networking issues in fast-paced, dynamic environments.
+ Demonstrated ability to independently manage AV/VTC events, including setup, testing, and live support for high-profile meetings.
+ Exceptional interpersonal and communication skills to collaborate with clients, stakeholders, and team members effectively.
+ Ability to prioritize tasks and manage multiple assignments in high-pressure situations.
+ Familiarity with AV industry standards and eagerness to stay current with emerging technologies and best practices.
Preferred Certifications:
+ CompTIA certifications a plus.
+ CTS cert by AVIXA a plus. Target salary range: $40,001
- $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2615883 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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