Revenue Operations, Process Lead

• Job Application for Revenue Operations, Process Lead at Headway

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• **Back to jobsRevenue Operations, Process Lead

Remote - New YorkApply1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.But we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.We're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.As a leader within Headway’s Revenue Operations org, reporting to the Manager of Revenue Processes, you’ll sit at the intersection of systems, strategy, and frontline execution. This role is responsible for ensuring our sales motions are operationally sound, deeply automated, and continuously optimized to drive provider activation.As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking a top tier operator who is at the forefront of implementing AI effectively within our established but still dynamic sales motion.The Rev Ops Process Lead will be the connective tissue between tools, workflows, and insights – translation go-to-market strategy into scalable, rep-ready execution while ensuring the data those motions generate meaningfully inform the business.You will: • Own and evolve core sales processes across our provider lifecycle, ensuring rep motions are optimized, clearly defined, and scalable as headway grows.• Lead major RevOps initiatives end to end, from problem definition and data analysis through implementation and rollout (ie evaluation and deployment of tools like Attention, Clay, Glean, Claude, and future AI-Native platforms).• Champion AI and automation across our revenue org, identifying opportunities to reduce manual work, improve rep productivity, and unlock faster, more reliable insights.• Partner deeply with systems, strategy, enablement, data, product, and sales leadership to ensure tooling and workflow align with business priorities and frontline realities.• Lead with data, using quantitative analysis to evaluate process performance, surface bottlenecks, and recommend clear - ROI driven improvements.• Communicate clearly and credibly with senior stakeholders, deliver structured updates, tradeoffs, and recommendations that support our fast paced org.You’d be a great fit if…• You have 5+ years of experience in Revenue Operations, Business Operations, Strategy, or similar roles within high-growth, operationally complex environments.• You have hands-on familiarity with AI-powered tools (conversation intelligence, workflow automation, analytics, or internal AI agents) and a point of view on how AI should be applied in RevOps• You have a strong track record of leading large, cross-functional projects that involve systems, data, and process change• You are highly data-literate — comfortable using data to diagnose problems, evaluate impact, and influence stakeholders at all levels.• You naturally bridge the gap between strategy and execution, ensuring that big ideas translate into practical, rep-ready workflows.• You are an excellent communicator who can simplify complexity, create alignment, and move teams toward action.• You thrive in ambiguity, take ownership, and are energized by building and scaling new capabilitiesCompensation and Benefits:**The expected base pay range for this position is $105,400 - $155,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.• Benefits offered include:• Equity compensation• Medical, Dental, and Vision coverage• HSA / FSA• 401K• Work-from-Home Stipend• Therapy Reimbursement• 16-week parental leave for eligible employees• Carrot Fertility annual reimbursement and membership• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st• Flexible PTO• Employee Assistance Program (EAP)• Training and professional developmentWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.Headway participates in E-Verify. To learn more, click here.A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.Create a Job AlertInterested in building your career at Headway? Get future opportunities sent straight to your email.

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