Reimbursement Operations Supervisor (PST)

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Job Detail | Veracyte

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Job DetailReimbursement Operations Supervisor (PST)RemoteBillingAt Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.Our Values:• We Seek A Better Way: We innovate boldly, learn from our setbacks, and are resilient in our pursuit to transform cancer care• We Make It Happen: We act with urgency, commit to quality, and bring fun to our hard work• We Are Stronger Together: We collaborate openly, seek to understand, and celebrate our wins• We Care Deeply: We embrace our differences, do the right thing, and encourage each otherThe Position:We are looking for a Supervisor, Reimbursement Operations to join us at Veracyte. As part of our team, you will be a critical part of empowering Veracyte to achieve its mission of delivering transformative cancer care to patients by ensuring Veracyte gets reimbursed accurately and in a timely manner. In this role you will be responsible to supervise a reimbursement operations team to ensure the smooth running of the insurance billing life cycle (i.e., verifying patient insurance coverage and benefits, ensuring timely insurance claim submissions, payment posting, performing A/R Follow-Up, sending appeals et al). To be successful, you will need to have a deep knowledge of reimbursement operations, strong leadership skills and a passion for serving patients.Responsibilities include:• Regularly reviewing team performance metrics and provide coaching to your team• Leading the onboarding, training and overall development of your team and assisting management with training across the department as needed.• Supervise a team of reimbursement staff to manage daily work and ensure tasks are completed efficiently and accurately.• Proactively identifying changes in payor behavior, drive issues to resolution and work to implement process improvements within your team.• Assisting leadership with developing new procedures with detailed understanding of compliance, policy considerations, and payor contractual considerations.• Working collaboratively in a cross functional environment for both within billing and with other departments (Market Access, Commercial, Customer Care, Finance et al).• Key Point of contact for resolving escalated claims issues and identifying proper corrective actions.• Expertise in relevant Revenue Cycle and other software platforms used in Billing operations.• Strong ability to use reporting and analytical tools self-sufficiently.• Comprehensive knowledge of reimbursement processes and payer requirements and regulations• Manage escalated patient financial navigation issues with compassion.• Proven ability to participate in the software development/Process improvement life cycle and able to assist with the implementation of new processes and change management.The schedule for this role will be Monday-Friday 8:30am-5pm PSTWho You Are:Education• High school diploma or GED• Associate's or bachelor's degree in healthcare administration, business, or related field preferredExperience/Qualifications• Strong background with Microsoft Office (especially Word and Excel)• Ability to navigate Tableau, excel and other reporting tools for analytical uses• Deep knowledge of working in Billing software’s (i.e., Epic, XiFin, Quadax) with a solid understanding of navigating Laboratory Information Systems and CRMs (preferably Salesforce)• 6+ years of experience in medical billing, insurance claims, or revenue cycle operations with 2+ years managing a team• Excellent communication both within and across departments and external partners• Strong mentoring and leadership abilities with good conflict resolution and problem-solving skills• Strong organization skills, with the ability to manage competing priorities in fast-paced setting while still meeting deadlines and delivering quality results.• Good understanding of HIPAA compliance and healthcare privacy regulations• Proven work ethic with attention to detail and ability to focus on the big picture.• Enthusiasm and an entrepreneurial spirit#LI-RemoteThe final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Pay range$80,000 — $98,000 USDWhat We Can Offer YouVeracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work ® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.About VeracyteVeracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data