IT Infrastructure Support Engineer
Apogee Global RMS
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Apogee Global RMS is seeking a hands-on, versatile IT Infrastructure Support Engineer who can provide end-user support, manage systems, and maintain network infrastructure. This role combines IT support, systems administration, and network operations—perfect for someone who enjoys solving problems, keeping systems running smoothly, and owning IT operations end-to-end.Key Responsibilities:• IT Support & Helpdesk• Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, OS, and application issues
• Set up, configure, and maintain user accounts, email, and access permissions
• Respond to tickets, document issues, and ensure timely resolution
• Support onboarding/offboarding of employees (devices, accounts, access)
Systems Administration• Install, configure, and maintain Windows/Linux servers and workstations
• Manage Active Directory, user/group policies, and permissions
• Monitor system performance, backups, patches, and updates
• Maintain virtualization environments (VMware/Hyper-V or similar)
• Ensure security best practices, antivirus, patching, and access controls
• Document systems, procedures, and configurations
Network Administration• Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi
• Monitor network performance, uptime, and security
• Troubleshoot network connectivity and performance issues
• Manage VPNs, DNS, DHCP, and basic firewall rules
• Assist with network upgrades, expansions, and improvementsRequirements• 3+ years experience in IT support, systems administration, or network administration (or similar)
• Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience troubleshooting hardware, software, and network issues
• Familiarity with virtualization, backups, and basic security practices
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple prioritiesNice-to-Have Skills: • Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco
• Experience with cloud platforms (Azure, AWS, Google Cloud)
• Experience with ticketing systems and IT documentation
• Scripting/automation (PowerShell, Bash, etc.)
• Experience in a growing or fast-paced IT environmentFor applications and inquiries, please email our Talent Team at : careers@apogeeglobalrms.com
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.