Office Manager- Doby's Bridge Pediatric Dentistry
Piedmont Dental Specialists
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About this role
Office Manager- Doby's Bridge Pediatric DentistryOffice Manager Employment: Full- TimeReport To: Operation and Regional ManagerSchedule: Monday- Friday 7:40am-5pm Who We Are At Piedmont Dental Specialist, we're more than just a dental practice—we're a community committed to creating fun, memorable, and educational experiences for kids and their families. With multiple thriving locations across the Charlotte area, our mission is to make every child's dental visit positive and inspiring, setting them up for a lifetime of healthy smiles. As we continue to grow, we're looking for energetic and experienced Office Manager to lead our teams with passion, purpose, and positivity. We are seeking to fill for our following offices: Blakeney Pediatric Dentistry, Tega Cay Pediatric Dentistry, and Doby's Bridge Pediatric Dentistry. What You'll Do As an Office Manager, you'll be the operational heartbeat of a single pediatric dental office. You'll oversee daily activities, inspire and guide a team of 10–15, and ensure we consistently deliver excellent patient experiences. This leadership role blends team management, financial oversight, operational excellence, and compliance with a smile. Location: • Doby's Bridge Pediatric Dentistry
Key Responsibilities Team Leadership & Development• Lead and coach a high-performing, patient-focused team.
• Drive team meetings, performance reviews, and goal setting.
• Create a positive culture of accountability and professional growth.
• Manage daily schedules and ensure optimal staffing.
Patient Experience & Service• Champion exceptional customer service and reduce wait times.
• Resolve patient concerns with empathy and efficiency.
• Boost patient retention and referrals with proactive systems.
• Manage appointment scheduling through NexHealth.
Office & Financial Management• Keep daily operations running like clockwork.
• Monitor budgets, spending, and financial reports.
• Ensure accurate billing and collections (Curve Dental, Cloud 9, Global Payments).
• Partner with the Regional Manager to meet financial goals.
Compliance & Safety• Uphold HIPAA, OSHA, and dental industry standards.
• Ensure infection control and safety protocols are followed.
• Keep all office documentation and procedures current.
Tech-Forward Operations• Use Monday.com to track performance and initiatives.
• Leverage Google Workspace for documentation and communication.
• Manage staff scheduling through When I Work and payroll via Paycor.
Success in This Role – Key Metrics• Patient wait time under 5 minutes
• 90%+ show rate with minimal cancellations
• Providers scheduled at 95%+ capacity
• 95%+ collections within 30 days
• <5% claim rejection rate
• 90%+ patient satisfaction (reviews/surveys)
• 10%+ quarterly increase in referrals
• <10% annual team turnover
• 100% completion of all staff training
What We're Looking For Must-Haves:• 3+ years in dental or medical office management
• Proven leadership in a fast-paced, multi-provider environment
• In-depth knowledge of dental insurance and billing workflows
• Tech-savvy with dental practice systems (Curve Dental, Cloud 9, NexHealth, etc.)
Nice-to-Haves:• Bachelor's degree in business, healthcare admin, or related field
• Experience managing pediatric or orthodontic practices
• CPR Certification
Why You'll Love Working Here• Join a fast-growing, patient-centered dental organization
• Thrive in a positive, supportive team culture
• Get access to leadership development and career advancement
• Make a real difference in the lives of patients, families, and your team
Grow With Us, Ready to Apply? We're serious about growing our people. If you bring hunger, humility, and emotional intelligence, we'll help you grow into regional leadership roles and beyond. Apply and our recruitment team will connect with you.PI961312504e9b-26172-39826110
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.