Desktop Support Technician
Openkyber
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About this role
A growing financial technology organization is hiring a Desktop Support Technician to support its End User Computing environment in Scottsdale, AZ. This is a fully onsite contract role through the end of the year with strong potential to convert to full-time. The position focuses on hands-on endpoint support across both Windows and macOS environments, utilizing tools like Microsoft Intune, JAMF, and basic Active Directory administration. This is an ideal opportunity for someone who enjoys being on the front lines of IT support, working directly with internal employees to keep them productive. The role is highly focused on device deployment, imaging, and rapid troubleshooting rather than backend account administration. The team is looking for someone who takes ownership of their work, can manage a steady ticket flow, and thrives in a fast-paced, service-driven environment. If you're looking to sharpen your endpoint support skills while gaining exposure to modern device management tools, this role offers solid hands-on experience and a clear path to long-term growth.
Contract Duration: 6 Months
Required Skills & Experience• 2+ years of experience in desktop support or help desk roles
• Hands-on experience with Windows and macOS troubleshooting
• Experience imaging and deploying laptops and end user devices
• Familiarity with Microsoft Intune and/or JAMF for device management
• Basic experience with Active Directory
• Strong customer service and communication skills
• Ability to manage and prioritize a ticket queue efficiently
Desired Skills & Experience• Experience working in a high-volume support environment
• Ability to resolve or escalate issues quickly in a time-sensitive setting
• Strong organizational skills and ability to work independently
• Exposure to corporate IT environments with endpoint lifecycle management
What You Will Be Doing• Tech Breakdown• 50% Windows and macOS endpoint support
• 30% Device imaging and deployment (Intune / JAMF)
• 20% Active Directory and general IT support tools• Daily Responsibilities• 85% Hands-on support and troubleshooting
• 0% Management duties
• 15% Team collaboration and coordination with end users
For applications and inquiries, contact:hirings@openkyber.com
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Common questions
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