Customer Service and Scheduling Coordinator

Customer Service and Scheduling Coordinator (HVAC)Ocean State Air Solutions is a family-owned HVAC company serving homeowners and businesses throughout Rhode Island since 2004. Based in Portsmouth, we've built a strong reputation for reliable service and a team-oriented culture where employees are supported, developed, and valued. As we continue to grow, we are looking for a Customer Service and Scheduling Coordinator to play a key role in keeping our service operations organized, efficient, and customer-focused.Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Pay: $20.00 to $24.00 per hour, depending on experience, plus performance-based spiffsWhy Work for Ocean State Air Solutions• Medical insurance reimbursement plans, dental, and vision

• 401(k) with 4% company match

• Paid vacation and holidays

• Long-term disability and life insurance

• Ongoing training and professional development

• Advancement opportunities within a growing company

• Employee appreciation events and team outings

• Supportive, family-oriented work environmentAbout the Role:

As the Customer Service and Scheduling Coordinator, you will be the first point of contact for customers while managing the day-to-day scheduling of service calls and supporting technician dispatch. This role is critical to maintaining a smooth workflow by ensuring appointments are scheduled efficiently, customers are kept informed, and technicians have the information they need to complete jobs successfully. You will handle inbound calls, schedule and coordinate service appointments for maintenance, repairs, and installations, adjust schedules in real time to maximize efficiency, communicate updates or delays to customers, maintain accurate records in the system, and support field staff with job details, parts coordination, and follow-up. This position requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment.Qualifications:• Minimum of 2 years of in-office customer service or administrative experience (HVAC or home services preferred)

• Experience with scheduling or dispatching is strongly preferred

• Strong communication skills, both written and verbal

• Highly organized with strong attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Experience with dispatching or CRM software (ServiceTitan or similar) preferredIf you are looking for a stable, team-oriented environment where your work directly impacts customer satisfaction and company success, this is a great opportunity to grow your career in the HVAC industry.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

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