Quality, Compliance, and Training (QCT) Coordinator

Summary:The Quality Compliance and Training Admin is a full-time position working 37.5 hours per week. The primary focus of

this position is to collect and provide information to MDS departments, employees, providers, and state agencies

through multiple end-user platforms to support MDS functions, oversight, training, and regulatory compliance efforts.

The following list of duties is intended only to describe the various types of work that may be performed and is not

intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the

position if the work is consistent with the concept of the classification or is similar or closely related to another duty

statement.Essential functions and skills:• General Office and Administrative tasks

• Ability to work with confidential information and in a professional manner.

• Willingness to work as a team.

• Organization and effective time management

• Effective written, verbal and electronic communications, with all stakeholders.

• Support and assist individuals, families, staff, providers and teams as needed.

• Respond to inquiries, and requests, relay & share information with QCT team members and MDS administration.

• Attention to detail.

• Must be able to attend and facilitate meetings and training sessions.

• Ability to facilitate quarterly sessions with provider agencies to collect and disseminate information.

• Expertise in using Google and Microsoft Office Suite products, including, but not limited to ACCESS, Excel, Word,

PowerPoint, and other office software and products.

Systems:

• Ability and willingness to learn other software and database systems and processes to provide support and

oversight.

• Monitor data collection and information sources to ensure accuracy and report on various quality & training

standards.

• Ability to use, monitor and assist in administration of data systems used by MDS staff, including but not limited

to the following:• IntellectAbility- HRST – Demographics, Provider and account activation and deactivations, reporting

• Relias Training – Maintain calendars, registrations/enrollments, communications, data entry. Assist with updates

and development of Relias modules and training plans as needed.

• DocStar or other electronic records systems as developed.

• Therap – Service Coordination database and/or other data system as identified.

• State data & secure file locations and systems as needed.

• Maintain and improve Excel sources for certification records, incident reporting, Human Rights oversight etc.Quality Assurance & Improvement• Attend department and state committee meetings as requested, including follow up activities as assigned.

• Assist with file reviews and audit - to include but not limited to communication of information collection, review,

submission of documentation, reporting, and dissemination.

• Continuous improvement through process review with QCT team and MDS Administration

• Quality assurance site visits for compliance.

• Training and Special Events

• Assist in scheduling event logistics, room and equipment scheduling, calendars and setting up, as needed.

• Assist with equipment and set up of ZOOM/Meet, as needed to guests' presentations, forums, etc...

• Support the Region 5 Self-Advocacy Group with their efforts & projects and facilitate as needed/requested.

• Willingness and ability to attend instructor/facilitator training, present and facilitate meetings and training

sessions, including but not limited to Rights, Person Centered Thinking & Planning, Gentle Teaching, and

information sessions.Position Requirements & Experience:• Minimum bachelor's degree in a related field or equivalent experience (4 years) in Quality Assurance/Service

field.

• Experience as instructor, facilitator, trainer

• Proficient computer skills and ability to work across various platforms and demonstrate competencies in

applications and systems. Must be proficient in excel, including the use of pivot tables, data queries, analysis,

connections, charts, etc. to produce accurate and concise reports.

• MDS QCT office hours – as scheduled by supervisor.

• Attendance at all Department, All-staff and committee meetings, as assigned.Pre-employment Background Check Requirements: Criminal records, motor vehicle record, Bureau of Adult and Aging Services (BAAS), Division of Child, Youth and Families (DCYF), Office of Inspector General (OIG)