Receptionist/Admin (Scottsdale)
Lighthouse Psychiatry Brain Health Center
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Receptionist/Admin (Scottsdale) Job in Scottsdale, AZ••••••
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AdvancedReceptionist/Admin (Scottsdale)** ❮ back to last searchLighthouse Psychiatry Brain Health CenterScottsdale, Arizona
$77,961
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Apply for this jobJob DescriptionJob Description**Lighthouse Psychiatry | Front Desk Receptionist (Psychiatry/Behavioral Health)
Location: 15300 N 90th Street Suite 750, Scottsdale AZ 85260
Job Type: Full-Time, In-Person
Pay: $17–$20 per hour (based on experience, adaptability, and certifications) (opportunities for growth)
About Lighthouse Psychiatry:Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide.
Position Summary:We are seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting. This role is ideal for candidates with medical office experience who are organized, customer-focused, and comfortable working with mental/behavioral health patients.
What You’ll Do:Front Desk & Patient Services:• Greet patients and visitors; manage check-in/check-out with professionalism and empathy.
• Answer phones, route calls, manage voicemail, and respond to email/portal inquiries.
• Prepare new-patient packets and ensure completion of HIPAA, consent, financial, and intake forms.
• Manage waitlists, cancellations, reschedules, fill open appointments efficiently.
Scheduling & Clinic Operations:• Schedule new and follow-up appointments by provider criteria (service type, age, insurance, specialty).
• Maintain provider calendars and appointment templates in the EHR.
• Coordinate referrals, follow-ups, and multi-visit treatment series.
• Monitor no-shows and late arrivals; perform reminder and rebooking outreach.
Records, EHR & Compliance:• Enter/update demographics, insurance, pharmacy, and contact information.
• Scan, upload, fax, and index documents in the EHR (records, legal/disability forms, correspondence).
• Process Release of Information (ROI) requests per policy; maintain HIPAA compliance at all times.
• Perform routine chart checks for accuracy and completeness.
Billing Support & Administration:• Collect copays/fees, post payments, reconcile daily receipts.
• Verify basic insurance and coordinate with billing on eligibility or account questions.
• Track authorizations and external paperwork; maintain spreadsheets/logs accurately.
• Keep the front office organized; open/close office per protocol.
Team & Cross-Training:• Serve as liaison between patients, clinicians, and management.
• Document calls/messages in EHR or internal systems.
• Cross-train on additional office procedures; assist with medical office workflows as needed (training provided).Minimum Qualifications:• 2+ years in a medical, mental health, or behavioral health office.
• Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel).
• Excellent organization, attention to detail, and time management.
• Professional written/verbal communication; strong customer service.
• Ability to handle confidential information with discretion.
Preferred:• Psychiatry or behavioral health experience.
• Insurance verification, authorizations, and basic billing workflows.
• Medical Assistant (MA) certification or clinical support experience.
• High-volume scheduling and document management.Physical/Functional Requirements:• Ability to stand, walk, stoop, and bend for administrative operations for extended periods.
• Ability to lift up to 25 lbs.
• Visual/auditory acuity for computer work, phone use, and in-person interaction.
• Strict adherence to confidentiality and safety protocols.Compliance:• Must comply with HIPAA, Arizona privacy laws, and Lighthouse policies regarding Protected Health Information (PHI).
• Employment contingent on completion of applicable background checks and onboarding requirements in accordance with Arizona law.
• This position is in-office and serves patients across Maricopa County.Why Lighthouse Psychiatry:• Mission-driven behavioral health practice focused on patient-centered care.
• Supportive, professional team with structured onboarding and training.
• Growth opportunities within a specialty mental health clinic.
• Emphasis on work-life balance; generally, no weekend responsibilities.Equal Opportunity Employer:We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to protected characteristics.
How to Apply:Submit your resume and a brief cover letter highlighting your healthcare administrative experience and availability.Apply for this jobStats for this jobSalary comparison:This jobNational
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