Float Customer Service Representative - Primary Care Offices - Travels
Lee Health
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Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Location:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908Department: LPG Workforce PoolWork Type: Full TimeShift: Shift 1/7:00:00 AM to 6:00:00 PMMinimum to Midpoint Pay Rate:$21.01 - $24.69 / hourSummaryNow Hiring: Primary Care Float Customer Service Representative (CSR)Lee Health | External Candidates WelcomeAre you an experienced medical front desk professional who thrives in a fast-paced Primary Care environment? Do you enjoy variety, teamwork, and supporting patients across multiple locations? Lee Health is seeking a dedicated Float Customer Service Representative to support our Primary Care Division.This role is ideal for candidates with strong medical office experience who are flexible, reliable, and passionate about delivering exceptional patient service.
Position Overview
As a Float CSR, you will provide front desk and patient access support at multiple Primary Care offices across the Lee Health network. Youll play a vital role in ensuring smooth patient flow, accurate documentation, and a positive experience at every visit.
Schedule & Pay•
Starting Pay (External Candidates): $21.01/hour•
Schedule: Monday Friday with rotational Saturdays•
Hours: Variable shifts between 6:30 AM 6:00 PM•
Work Type: Full-Time | Float Position (travel between offices required)What Youll Do•
Greet and assist patients in a professional, compassionate manner•
Manage check-in/check-out and appointment scheduling•
Verify insurance, demographics, and referrals•
Collect co-pays and process payments accurately•
Utilize Epic EMR for documentation and registration•
Support multiple Primary Care clinics as needed•
Maintain compliance with HIPAA and organizational standardsRequired & Preferred Qualifications
Required:•
Minimum 2 years of customer service experience•
Strong communication, organization, and multitasking skills•
Reliable transportation and ability to commute between locations•
Comfort working in a high-volume medical environmentHighly Preferred:•
3+ years of medical office front desk experience•
Prior Primary Care setting experience•
Epic EMR experience•
Strong understanding of patient access and registration workflowsWhy Join Lee Health?•
Join one of Southwest Floridas leading healthcare systems•
Work in a collaborative, patient-centered environment•
Gain exposure to multiple Primary Care practices•
Competitive pay and comprehensive benefits package•
Opportunities for professional growth and advancementWho Will Succeed in This Role?
This role is perfect for candidates who:
Have strong medical front office experience
Are adaptable and comfortable working in multiple locations
Excel in fast-paced, patient-facing environments
Take pride in accuracy, professionalism, and teamwork
Ready to Apply?
If you have Primary Care experience and are seeking a dynamic, full-time opportunity with a respected healthcare organization, we encourage you to apply today and join the Lee Health team.The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.RequirementsEducation: High School Diploma or GED required. Associates Degree preferred.
Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred.Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
License: Not required.
Certifications: Not required.
Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays.US:FL:Fort Myers
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.