Customer Service Representative- Covington, KY

Fidelity Investments

Cincinnati, Hamilton County

Check Your Fit

Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.

About this role

Job Description Job Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad …
6 views0 applicationsPosted 2/12/2026

What you'll get after applying

Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:

Your strengths

See what you did well — communication, experience, enthusiasm

Tips to improve

Specific, actionable feedback on how to strengthen your interview skills

Resources

Personalized guides and resources to help you grow professionally

Common questions

How does Apply by Voice work?

Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.

What feedback do I get after applying?

You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.

How long does the conversation take?

Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.