Insurance Verification Specialist - Remote

Job Description:

Insurance Verification Specialist - RemotePrimary Duties & ResponsibilitiesInsurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.

Excellent earning potential - hourly wage plus bonus based on performance.Primary duties & responsibilities:

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Daily

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

• Ability to handle inbound/outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment.

• Accurately document the information

• Properly document non-contact attempts within the Quality Assurance Database

• Be able to properly explain the application process to potential customers

• Accurately and thoroughly complete additional paperwork when needed

• Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database

• Transfer calls to appropriate department as needed

• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

• Reliable and predictable attendance of your assigned shift

• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applyingOccasionalBe enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.Required Skills

• Bilingual English and/or Spanish Preferred

• Minimum typing requirement of 35 wpm

• Excellent oral and written communication

• Superior customer service skills required - friendly, efficient, good listener

• Proficient use of the computer, keyboard functions and Microsoft Office

• Ability to multi-task

• Knowledge of medical terminology and spelling a plus

• Ability to work under pressure

• Excellent organization and time management skills

• Must be detail-oriented

• Have a desire to learn and grow within the CompanyLocation: McKinney, Texas