Customer Success Coordinator
FF Inc
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Brooklyn, NY | Full-Time**
About the PositionWe’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.You’ll serve as a consistent point of contact for customers, helping with onboarding, answering questions, coordinating account needs, and ensuring they receive timely and effective support. You’ll also work closely with internal teams to resolve issues, organize customer information, and maintain a positive experience from initial setup through ongoing service.
What You’ll Do
• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention
What We’re Looking For
• Strong verbal and written communication skills
• Friendly, professional, and customer-focused approach
• Excellent organization and follow-through
• Ability to manage multiple customer accounts, questions, and priorities
• Strong listening and problem-solving skills
• Comfortable building ongoing relationships with customers
• Ability to work collaboratively with different departments
• Detail-oriented and dependable
• Comfortable learning CRM platforms and other customer management systemsPrevious experience in customer success, account management, client services, customer service, sales support, hospitality, or another customer-facing role is helpful but not required.
What We Offer
• Competitive compensation with performance-based bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and customer-focused team environment
• Opportunities for advancement within Customer Success, Account Management, Client Services, and Operations
Supporting Customers From Start to FinishThe Customer Success Coordinator helps ensure customers have a reliable point of contact throughout their experience with our company. You’ll combine relationship management, account support, communication, and problem-solving to help customers receive the service and support they need.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.