Customer Communications Associate

Customer Communications AssociateLocation: Towson, MD

Employment Type: Full-Time**About the RoleWe’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.What You’ll Do•Respond to customer inquiries via phone, email, and in-person communication•Provide clear, accurate information about products, services, schedules, and policies•Assist with resolving customer concerns or escalating issues when appropriate•Maintain a professional, helpful, and positive tone in all interactions•Coordinate communication between customers and internal teams to ensure timely follow-ups•Track and document customer interactions, requests, and feedback•Support appointment scheduling, confirmations, and customer reminders•Assist with creating simple customer-facing updates, notices, or FAQs•Help maintain organized contact lists, communication logs, and recordsWhat We’re Looking For•Strong verbal and written communication skills•Friendly, professional, and customer-focused demeanor•Ability to stay calm and organized during busy periods•Strong attention to detail and time management skills•Basic computer and data-entry skills•Experience in customer service, administrative support, communications, or retail is a plus — but not required•Reliable, punctual, and comfortable working in a fast-paced environmentWhat We Offer•Competitive compensation with bonus potential•Paid training and clear communication procedures•Opportunities to grow into communications, customer experience, or operations roles•Supportive, collaborative team cultureWhy Join Us**Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.