Client Services Associate
FF Inc
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Jersey City, NJ | Full-Time
About the RoleWe’re looking for a personable and organized Client Services Associate to support client relationships, account activity, and day-to-day communication.In this role, you’ll work directly with clients to understand their needs, provide information about products and services, coordinate follow-ups, and help ensure a smooth experience throughout each interaction. You’ll also work closely with internal sales and account teams to keep client requests organized and identify opportunities to provide additional support.
What You’ll Do
• Serve as a point of contact for new and existing clients
• Communicate with clients regarding products, services, account information, and current offerings
• Respond to client questions and provide accurate, timely information
• Learn individual client needs and help connect them with appropriate products or services
• Support new client onboarding and account setup
• Coordinate follow-up communication with clients
• Maintain regular contact regarding account needs and updates
• Assist with client meetings, appointments, and account-related communications
• Maintain accurate client information and interaction history
• Update account activity and client records within CRM systems
• Monitor open requests and coordinate next steps with internal teams
• Assist sales and account teams with client-related activities
• Prepare client materials and account information
• Gather client feedback and communicate relevant insights internally
• Identify recurring client needs and opportunities for additional support
• Help maintain strong client relationships through responsive communication and reliable follow-through
• Collaborate with sales, account management, and operations teams to support client needs
What We’re Looking For
• Strong verbal and written communication skills
• Friendly, professional, and confident interacting with clients
• Excellent organization and attention to detail
• Strong relationship-building and interpersonal skills
• Ability to understand client needs and communicate solutions clearly
• Reliable follow-through and time management
• Comfortable managing multiple client conversations and priorities
• Professional and collaborative approach
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn CRM and account management systemsPrevious experience in client services, account management, sales, business development, hospitality, retail, marketing, or another client-facing environment is helpful but not required.
What We Offer
• Competitive compensation with bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and professional team environment
• Opportunities for advancement within Client Services, Account Management, Sales, and Business Development
Join Our Client Services TeamThe Client Services Associate plays an important role in maintaining strong client relationships and supporting ongoing account activity. You’ll work across client communication, account support, relationship management, and sales support to help ensure clients receive responsive and professional service.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.