Client Relations Specialist
FF Inc
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
New York, NY | Full-Time
About the PositionWe’re hiring a Client Relations Specialist to help manage day-to-day client communication and ensure customers receive responsive, professional support.You’ll work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships. You’ll also collaborate with internal teams to make sure client needs are addressed efficiently and information is communicated clearly.This role is a strong fit for someone who enjoys working with people, takes ownership of follow-up, and can manage multiple client needs while staying organized.
Your Role on the TeamThe Client Relations Specialist serves as an important connection between our clients and internal teams. Your responsibilities will include:
• Communicating directly with clients regarding questions, requests, and account needs
• Building and maintaining positive client relationships
• Providing timely updates and accurate product or service information
• Following up with clients to ensure questions and concerns are addressed
• Assisting with new client onboarding and account setup
• Coordinating client requests with internal teams
• Helping resolve routine account or service issues
• Maintaining accurate client information and communication records
• Updating account activity and client notes within CRM systems
• Monitoring open requests and ensuring appropriate follow-through
• Gathering client feedback and sharing relevant insights with the team
• Communicating service updates, promotions, and other relevant information
• Supporting overall client satisfaction and service quality
What We’re Looking For
• Strong verbal and written communication skills
• Professional and personable approach to client interactions
• Excellent organization and attention to detail
• Ability to manage multiple client requests and priorities
• Strong problem-solving and follow-up skills
• Customer-focused and solutions-oriented mindset
• Comfortable communicating with clients regularly
• Ability to collaborate effectively with different teams
• Dependable, proactive, and professional work style
• Comfortable learning CRM platforms and other business systemsExperience in client relations, client services, customer service, customer success, account support, hospitality, retail, or another customer-facing role is helpful but not required.
What We Offer
• Competitive compensation
• Paid training and ongoing support
• Full-time schedule
• Collaborative and supportive team environment
• Opportunities for advancement
• Opportunities within Client Relations, Client Services, Customer Success, and Account Management
Interested in Joining the Team?If you’re a strong communicator who enjoys building relationships, staying organized, and helping clients get the support they need, we encourage you to apply.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.