Supervisory Weapons Systems Program Manager

To qualify for a Supervisory Weapons Systems Program Manager, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Coordinates with customers, CRM, and Order Fulfillment and Planning process areas on performing customer outreach and support, resolving customer order/support issues, generating customer demand plans, providing weapon system logistical support, reviewing performance, and developing customer service and other operational improvements. Engages with organizations having Nuclear Enterprise oversight and collaboration to align policy, procedures, supply chain responsibilities for Nuclear Weapons Related Materiel (NWRM) cataloging and item assignment, roll up and trend analysis of DLA performance regarding world-wide inventories of NWRM materiel. Supervises, manages, coaches, guides, and directs the work of subordinates to ensure the efficient/effective accomplishment of assigned functions. Engages in a broad range of integrated logistics functions vital to the coordination of demand planning, order fulfillment and customer services activities. Accountable for customer readiness through weapon system/troop and general program management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Major Duties: - As a Supervisory Weapons Systems Program Manager, you will be responsible for the following duties: - The Nuclear Enterprise Support office (NESO) Chief serves as an official demand and supply chain technical authority for nuclear related Customer Relationship Management (CRM) policy development, (continued on next line) - (continued from previous line) implementation and ensures consistency in application throughout DLA and affiliated industrial activities. - Oversees and directs nuclear related CRM activities including performing customer outreach and support functions (continued on next line) - (continued from previous line) and representing the Customer Facing Division, Customer Operations Directorate and DLA, as a customer advocate and a liaison with DLA personnel in creating demand plans to forecast anticipated (continued on next line) - (continued previous line) nuclear weapon system support customer requirements, solving and/or coordinating the resolution of customer order/support problems, and developing customer service improvements and associated implementing guidance. - Directs work to ensure the overall success of the nuclear customer's relationship with DLA. - Ensures nuclear customer requirements and service agreements are met in terms of quality of service, timeliness and accuracy of order fulfillment, and accuracy of demand forecasting (continued on next line) - (continued from previous line) Responsible for operational oversight of the analytical functions performed across Financial Management, Order Fulfillment, Planning, Procurement, and Technical/Quality processes. - Process management metrics data are within tolerance and processes are regularly monitored to ensure they remain auditable.