Temporary Eligibility Services Clerk (Desert Locations)

ABOUT THE POSITION The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Eligibility Services Clerk positions to support the Department of Public Social Services in Cathedral City, Desert Hot Springs and Indio.The selected candidate will provide high-quality customer service assistance to clients while processing eligibility-related documents and applications. Key responsibilities include accurately updating client addresses and information in the system, performing detailed data entry, maintaining precise records, and responding to inquiries in person, by phone, and via email. This role requires the ability to utilize various computer systems to complete daily tasks efficiently and to work independently with minimal supervision.

The ideal candidate will possess strong computer skills with the ability to navigate multiple systems effectively, along with prior customer service experience. Strong attention to detail, the ability to manage a workload independently without constant supervision, and experience working in a fast-paced office environment are highly desired. Meet the Team!

About Us - Dept. of Public Social Services Our mission is to support and improve the health, safety, well-being and independence of our county's individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers.About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.Click here to learn more about TAP : https://rc-hr.com/temporary-medical-assignment-program-tapmapTAP Benefits: https://rc-hr.com/files/users/user116/COR_2026_TAP_Guide_FINAL.pdf (Download PDF reader) (Download PDF reader) EXAMPLES OF ESSENTIAL DUTIES • Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.• Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.• Record verifications of birth, income, property, and other required information according to standard procedures.• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.• Prepare and verify IHSS payroll time sheets.• Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.• Determine when to issue notice of intended action or right to fair hearing forms to clients.• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.• May prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

MINIMUM QUALIFICATIONS Experience:** OPTION I

Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations. OPTION II

Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.Knowledge of: Modern office procedures including filing and operating standard office equipment.Ability to:** Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.

SUPPLEMENTAL INFORMATION Other RequirementsPossession of a valid California Driver's License may be required.

What's Next? Open to All Applicants

This recruitment is open to all applicants.

For questions regarding this recruitmentPlease contact Carolina Pichardo at 951-955-5897 or at cpichardo@rivco.org . For general inquiries, please allow up to 2 business days to receive a response.****APPLICATION INFORMATIONVeteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policiesReasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disabilityProof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.