Sr. MDM Administrator (Hybrid)

Sr. MDM Administrator

Job Summary

The IT Systems Administrator III is responsible for supporting enterprise operational automation and Master Data Management (MDM) platform administration across multiple environments. This role combines hands-on automation execution using ServiceNow Runbook Automation and Ansible Automation Platform with day-to-day operational support of the enterprise MDM ecosystem.

The position supports Development, Test, Certification, Production, and Disaster Recovery environments and plays a critical role in platform stability, scheduled maintenance, patching, and incident response for data-centric enterprise applications.

Key Responsibilities

Runbook Automation & Operational Execution

· Support and maintain automated runbooks used for enterprise operational activities across Dev, Test, Certification, Production, and DR environments.

· Validate runbooks prior to execution to ensure readiness, accuracy, and compliance with operational standards.

· Monitor runbook executions in real time and ensure successful completion, remediation of failures, and proper task closure.

· Maintain execution records and operational artifacts to support audit and compliance requirements.

Ansible Automation Platform (AAP)

· Execute and monitor Ansible Automation Platform job templates triggered by scheduled runbooks.

· Validate execution status via Ansible APIs, logs, and job output.

· Troubleshoot failed or degraded Ansible jobs and coordinate resolution with application, infrastructure, and platform teams.

· Support multiple job templates aligned to MDM and other enterprise application platforms across environments.

Master Data Management (MDM) Platform Administration

· Serve as an operational administrator for the enterprise Master Data Management (MDM) platform across all environments.

· Support MDM operational runbooks for activities such as:

o Application start/stop

o Environment maintenance

o Scheduled jobs and batch processing

o Platform validation and health checks

· Assist with MDM production and DR operational activities, including controlled restarts, failover support, and post-execution validation.

· Partner with MDM application teams to support platform availability, stability, and incident resolution.

· Participate in MDM patching, certification, and production deployment support activities.

Scheduling, Patching & Change Support

· Create and maintain runbook schedules aligned to enterprise patch cycles, maintenance windows, and blackout periods.

· Ensure production and DR activities are executed during approved after-hours or weekend windows.

· Support enterprise patching cycles by executing and monitoring automation tied to OS, middleware, or application updates.

· Ensure runbook executions align with approved change records and operational policies.

Incident Response & Operational Support

· Respond to runbook execution alerts, failures, and operational incidents related to MDM and enterprise data platforms.

· Provide hands-on support during scheduled maintenance, patching, and disaster recovery exercises.

· Perform post-execution verification and coordinate issue resolution with dependent teams.

· Escalate issues appropriately and provide clear operational status updates.

Collaboration & Documentation

· Collaborate with application development, data engineering, infrastructure, and OS teams.

· Communicate execution status, failures, and remediation actions through established operational channels.

· Maintain operational documentation, runbook updates, and knowledge transfer materials.

· Support onboarding and cross-training for automation and MDM operational processes.

Technologies & Platforms

Candidates should have experience interacting with several of the following technologies:

Automation & Orchestration

· Ansible Automation Platform (AAP)

· ServiceNow Runbook Automation

· REST APIs for job execution and status monitoring

Master Data & Enterprise Platforms

· Master Data Management (MDM) platforms (enterprise-scale)

· Batch scheduling and job execution frameworks

· Enterprise data platforms and supporting middleware

Operating Systems & Infrastructure

· Linux-based systems (primary)

· Windows systems (secondary / supporting)

· Production and DR operational environments

Operational Tooling

· Change and incident management tools (e.g., ServiceNow)

· Monitoring and alerting platforms

· Logging and job execution dashboards

Required Qualifications

· Experience supporting enterprise automation using Ansible Automation Platform.

· Experience administering or operationally supporting Master Data Management (MDM) platforms & Informatica Power Center.

· Strong understanding of multi-environment operations (Dev/Test/Prod/DR).

· Experience supporting production systems in regulated or high-availability environments.

· Ability to troubleshoot automation, platform, and execution failures across teams.

· Strong operational discipline and documentation skills.

Preferred Qualifications

· Experience supporting data platforms or large-scale enterprise applications.

· Familiarity with enterprise patching cycles, blackout windows, and change management.

· Experience supporting disaster recovery testing and execution.

· Background in application or platform operations within financial services or similarly regulated industries. *

Please note this role is not able to offer visa transfer or sponsorship now or in the future*

Compensation

The annual salary range for this position is in the range of $90,000 to $130,000, depending on experience, skills, and geographic location. This role may also be eligible for performance-based bonuses in accordance with company compensation policies.

**Travel

- Readiness to travel as and when needed for project discussion, planning workshops with client, FAT and for Business Cut Overs**

Benefits

· Comprehensive medical, dental, and vision coverage

· 401(k) retirement savings plan with company match

· Paid time off (PTO), paid holidays, and wellness days

· Life insurance and disability coverage

· Employee Assistance Program (EAP) and mental health support

· Professional development, training, and certification reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.