Call Center Manager
Cardinal Heating, Cooling, Plumbing, & Electric
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Are you ready to join a dynamic team that values hard work, continuous learning, and making a positive impact on customers' lives? Look no further!
At Cardinal, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees – providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.In addition to a competitive salary and benefits package, we offer:•
A culture that values effort and rewards results•
Health, dental, and vision insurance with low employee contributions•
Paid vacation and six paid holidays each year•
401(k) retirement savings options with 100% company match up to 4%•
Affordable supplemental insurance offerings including accident, life, and disability•
Weekly payIf you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. Please note that this role may require working in diverse and potentially uncomfortable indoor and outdoor environments.JOB SUMMARY The Call Center Manager oversees and assists customer call center employees in the performance of their job duties, such as responding to customer inquiries and resolving complaints or issues. The Call Center Manager creates an environment that enhances customer experience and engages customers in order to facilitate organic growth.REPORTS TO Director of Customer ExperienceDUTIES & RESPONSIBILITIES •
Consistently exhibits Cardinal’s Core Values•
Lead, manage, and hold the team accountable•
Interview, hire, and onboard call center team as required to meet company standards and expectations•
Ensures appropriate staffing needs for the call center to match the business demands and service expectations, including defined leadership support across all shifts•
Generate an inbound and outbound call schedule to meet required call counts•
Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls•
Develop and update call scripts and customer strategies to improve performance and customer satisfaction•
Track and report employees’ daily performance and productivity•
Assume the responsibility of “filling the board” and ignite excitement in the team to “get the board full”•
Handle escalated customer calls; answer questions and recommend services to address customer needs and complaints•
Lead the evaluation and implementation of AI-enabled tools and digital solutions to improve call handling efficiency, forecasting accuracy, and customer experience•
Conduct biweekly 1:1 with each direct report•
Review and approve timecards•
Conducts performance reviews, disciplinary actions, and professional improvement plans•
Perform other duties as assignedCOMPETENCIES FOR SUCCESS •
Training Facilitation•
Curriculum Management•
Coaching & Development•
Organizational Skills•
Communication & Interpersonal Skills•
Technical Aptitude•
Attention to Detail•
Collaboration•
Problem Solving•
AdaptabilityREQUIRED SKILLS & ABILITIES •
Ability to inspire and lead others to attain company and department goals•
Enthusiasm and a “fill the board” attitude•
Highly organized with exceptional follow-through abilities•
Strong verbal and written communication•
Quick, sound decision-making abilities•
Comfortable with public speaking and presenting information•
Ability to build trust and demonstrate empathy•
Excel in a fast-paced, goal-driven environment•
Exhibit an in-depth knowledge and understanding of the specific tradeEDUCATION & EXPERIENCE •
Experience in customer service is required•
5 years of management experience preferred•
High school diploma or equivalentPHYSICAL DEMANDS •
Prolonged periods of sitting at a desk and working on a computer•
Must be able to lift 20 pounds at a timeWORK ENVIRONMENT & CONDITIONS •
Office environment.WORK SCHEDULE •
Monday – Friday; 6:30am – 4:pm; flexible based on needs of the departmentREMOTE WORK ELIGIBILITY•
Not EligibleTRAVEL REQUIREMENT •
NoneEQUAL OPPORTUNITY EMPLOYMENT STATEMENT Cardinal is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.Powered by JazzHR
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.