IT Help Desk / Service Desk Technician
ASI Instruments
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
About the Opportunity
A fast-scaling instrumentation and industrial technology firm, we empower manufacturing, lab, and field operations with precision hardware, software, and support services. Our remote IT Help Desk team ensures seamless technology uptime for global teams — troubleshooting endpoints, managing service tickets, and delivering frontline digital support to keep mission-critical systems running 24/7.Role & Responsibilities• Provide tier-1 and tier-2 technical support via phone, chat, and ticketing systems for Windows/Mac OS, Office 365, Azure AD, and SaaS platforms.• Diagnose and resolve hardware, software, network, and peripheral issues across remote user environments.• Document issues, solutions, and knowledge base articles to reduce repeat tickets and improve self-help resources.• Escalate complex issues to infrastructure or security teams with clear context and troubleshooting steps.• Support deployment of OS updates, security patches, and remote access tools across enterprise endpoints.• Collaborate with internal teams to track SLA compliance and drive continuous improvement in service delivery.Skills & QualificationsMust-Have• Windows 10/11• MacOS• Microsoft Office 365• Active Directory• Microsoft Intune• ServiceNow or Jira Service Desk• Remote desktop tools (TeamViewer, AnyDesk, RemotePC)• Ticketing systemsPreferred• Azure AD / Entra ID• PowerShell scripting• ITIL Foundation certificationBenefits & Culture Highlights• 100% remote work with flexible core hours to balance productivity and personal life.• Access to ongoing technical upskilling and vendor certification reimbursements.• Transparent growth paths — top performers transition into infrastructure, security, or systems roles.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.