Loan Servicing Assistant
AgFirst Farm Credit Bank
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
JOB DESCRIPTIONLoan Servicing Assistant - Columbia, SC (Hybrid)
The Loan Servicing Assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action.What You'll Do:
• Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
• Enter, monitor, and close cases in the Bank's case management system.
• Create and track escalated requests and complaints in CSG Assyst.
• Retrieve, maintain, and update customer account information across systems.
• Collaborate with sub-servicers to process adjustments, corrections, and changes.
• Review and execute interest rate reduction modifications and recast requests.
• Ensure compliance with mortgage regulations, policies, and service standards.
• Scan and update executed documents and loan data in sub-servicing systems.
• Prepare and review reports for audits, investor requirements, and regulatory reviews.
• Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.What You'll Need:
• High school diploma required.
• 2-3 years of customer service experience; 1-2 years of mortgage experience preferred.
• Strong follow-up, problem-solving, and analytical skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office and other business applications.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Maintain confidentiality and professionalism at all times.
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.