Customer Service Representative
Advantage Contractor Solutions
Check Your Fit
Have a quick 6-10 minute voice conversation to see how your skills match this role. Get personalized feedback — no resume needed.
About this role
Customer Service Representative$20-$25/hour, based on experience + Spiffs!Full-Time | Elgin, IL Monday-Friday | 7:30 AM-4:30 PMAdvantage Contractor Solutions, a family-owned company proudly serving the community since 1992, is looking for an organized, upbeat, and customer-focused Customer Service Representative to join our Elgin team! If you're great on the phone, thrive in a busy environment, and have experience in HVAC, plumbing, electrical, construction, or another skilled trade, we'd love to hear from you!What You'll Do• Answer incoming customer calls and emails
• Provide friendly, professional customer service
• Schedule and dispatch technicians for service calls
• Coordinate daily schedules and appointment changes
• Communicate with customers regarding appointments and follow-ups
• Keep customer information and service records accurate and up to date
• Work closely with technicians, sales, and office staff
• Help resolve customer questions and concerns
• Keep things organized when schedules and priorities changeWhat We're Looking For• At least one year of customer service experience
• HVAC, plumbing, electrical, construction, or other trades experience strongly preferred
• Previous dispatching or service scheduling experience is a big plus
• Strong phone and communication skills
• Excellent organization and multitasking abilities
• Comfortable working in a fast-paced service environment
• Computer proficiency
• Experience with Service Titan software is a plus
• Dependable, positive, and team-oriented
• Strong customer-first mindsetBenefits Package:• Medical Insurance: 75% employer-paid for employee through BlueCross BlueShield; up to 50% for dependents
• Dental Insurance: 50% employer-paid
• Vision Insurance: 50% employer-paid
• Life Insurance: $25,000 employer-paid policy
• 401(k) with 1.5% company match
• Paid vacation
• 6 paid holidays
• Skills training and career developmentReady to Join the Team?Apply today to join Advantage Contractor Solutions in Elgin, IL!Candidates will be required to pass a background check upon being given a conditional offer of employment
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
What you'll get after applying
Unlike traditional applications, you won't submit and wait in silence. Here's what you get immediately:
See what you did well — communication, experience, enthusiasm
Specific, actionable feedback on how to strengthen your interview skills
Personalized guides and resources to help you grow professionally
Common questions
How does Apply by Voice work?
Instead of filling out forms or uploading a resume, you have a 6-10 minute voice conversation with an AI interviewer. It asks about your experience, skills, and interest in the role — then gives you instant feedback.
What feedback do I get after applying?
You'll immediately see your strengths highlighted, specific areas for improvement, actionable tips to get better, and recommended resources to build your interview skills.
How long does the conversation take?
Most conversations take 6-10 minutes. It's a natural back-and-forth about your experience — much faster than filling out a traditional application.